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Terms & Conditions

Returns 

You may return most new, unopened items within 14 days of delivery for a full refund at the discretion of Monarch Tattoo Supplies. Monarch Tattoo Supplies will refuse to refund goods based on clients changing their minds. We will pay the return shipping costs if the return is a result of our error (you received an incorrect product). 

You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).

If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.

Monarch Tattoo Supplies is not liable for any damage(s) incured to products during transit and delivery.  

Shipping

Note: Monarch Tattoo supplies only ships to the Sydney metropolitan area. For shipping outside of the Sydney Metropolitan area contact us. 

Free shipping applies to customers within the Sydney metropolitan area only. In order to be eligible for free shipping, customers will need to spend a minimum of $150.00. Goods under free shipping agreement will be shipped via Australia Post (Regular Services) which can take up to 3 to 5 working days. Allow an extra 1-2 days for handling purposes. Free shipping is an introductory offer only. 

When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.

Next day delivery to Sydney based destinations must be ordered and paid in full before 1pm to be processed for next day delivery. Orders made after 1pm will be shipped on the next business day if next day delivery is required. Orders that are made after 1pm will not make the cut off for next day delivery. Orders will be shipped via Australia post next day parcel service. Monach Tattoo Supplies is not liable for delays that occur as a direct result of the postal service. 

Gift Certificates 

New Customers 

All bookings made using a gift certificate must follow the same booking process of the studio. A consultation and a deposit is required to secure a booking. Gift certificates do not guarantee you a spot with a particular artist and is subject to their available bookings.

Existing Customers 

Existing clients must inform the studio if they will be using their gift certificate prior to their appointment. 

** Gift certificates are valid for 12 months from the purchase date and are non-refundable **

 

 

 

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